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terms and Condifion of Rainative Product and Services

Terms and Conditions

  • General Clause
    • Please consult anything you need through our Account Executive here. So that you can receive all the details about your order including duration, progress report, etc. We would like to avoid miscommunication or any unnecessary problems in the future.

    • You have the right to ask for an invoice for every transaction.

    • You have the right to receive the progress report at least once every 3 days. Those reports include design concept (style guide), wireframe and user flow, mobile-apps and desktop-web preview, mockups, Copyscape measurement, web vitals measurement, work progress, etc.

    • We will ONLY start the project after we confirm the assets and payment.

    • Every additional or customized order and agreement will be added to the invoice item details.

    • We will do the maintenance of the website for a year for free.

    • We GUARANTEE the performance and the web vitals above score 90 for free for a year.

    • We provide the basic SEO for google index optimization.

  • Order Method
    • Please order via the product page on rainative web. Choose the package you like and our Admin Executive will contact you within 24 hours (on weekdays) to discuss order details.

    • You may add the additional service as well and our system will give you the estimated price directly.

    • If you order the custom package, our system will not send the estimated price directly. Instead, we will contact you to inform the estimated price.

  • Payment Terms
    • The 50% of the down payment can be paid after we send you the invoice. Please note that we will send the invoice after we make sure that the asset is ready.

    • The remaining payment can be paid after the project is done. It gonna takes 2-4 weeks or longer if you order the customized one. Please keep in mind that we will give you all the access after the remaining payment is paid. We will provide you with the invoice as well.

    • We provide several payment platforms, like PayPal, BT, etc. Please inform us which method you would like to for doing the payment.

    • If you have a discount code, please input them in the discount banner inside the product page before you order, and then our system will automatically cut the price for you.

    • Yearly annual payments must be paid before the due date. Don’t worry, we will notify you in case you forget.

  • Cancellation
    • You can cancel the order before you do the down payment and we will not charge you any price.

    • If you do the cancellation in the middle of the progress after you paid the down payment, we will send you 50% of the down payment back.

Have Any Question?

Get In Touch with Us Bellow


Jl. Nusakambangan 19B, Kec. Klojen, Kel. Kasin, Malang City, East Java, Indonesia - 65117